Service Management

 

 Spectrum® Service Management

Spectrum streamlines your service operations for a better customer experience.

 From managing service contracts, to generating work orders at the office or in the field, to efficiently dispatching technicians, Spectrum Service Management Construction Software provides a complete solution for all aspects of your service business.

Complete Solution

Spectrum Service Management is a complete solution for work order management and service dispatch that works completely in the cloud allowing technicians to process work orders directly from the field. 

  • Service Contracts
  • Work Orders
  • Dispatch
  • Field Data Collection
  • Billing
  • Truck Inventory
  • Purchase Orders

one tool

Spectrum’s Work Order solution—the tools you need to keep operations profitable and clients satisfied

  • Create or append work orders from incoming service requests
  • Review customer service history
  • Dispatch technicians efficiently
  • Track site equipment and component warranties
  • Quickly invoice for work performed

INSIGHT INSTANTLY

Spectrum Service Management Construction Software is part of the integrated Spectrum Construction Software. Transaction information flows seamlessly between Service Management and other applications throughout Spectrum, including: Accounts Receivable, Accounts Payable and General Ledger.

 

 

service contracts

With Spectrum’s Service Contracts solution, you have the tools to ensure that no service commitments slip through the cracks

  • Generate proposed and executed contracts
  • Schedule preventive maintenance visits months in advance
  • Automatically generate work orders for service visits
  • Track the make, model, serial numbers and locations of all serviced equipment
  • Verify warranty and service coverage information
  • Automatically bill per contract terms

mobile solution

 

Spectrum Service Tech provides technicians with the tools they need to manage work orders, track parts and inventory, assign and update labor, collect electronic signatures, review and create notes on work orders, upload jobsite photos and forms, and more—all from the field on their mobile device.

 

Service Tech App - Service Management Construction Software

 

modern solution

Managers have immediate visibility into customer and service call history-dispatchers can create, prioritize and schedule service calls all from one screen-and customers can be invoiced automatically when work is completed. 

Enjoy full control over the execution and profitability of your service and maintenance contracts with Spectrum's service management solutions. 

Schedule preventive maintenance visits months in advance and specify when you want to bill. 

Create or append work orders from incoming service requests and dispatch technicians efficiently. 

Track make, model, serial numbers and locations of serviced equipment and quickly verify equipment and component warranty and service coverage information. 

 

Generate proposed and executed contracts and automatically bill per contract item.

Easily review customers service history and quickly invoice for work performed. 

Simplify data entry, reduce errors and save time with service management system developed to address the unique challenges of the construction industry.

Job cost accounting is at the core of Spectrum’s capabilities. Integrated management of AP, AR, GL, Cash Flow, T&M Billing, and much more. Support for multi-company and multi-currencies. Document Management and Workflow capabilities help streamline business processes.

Simplify data entry

Manage cash flow better, track profitability and make important  financial decisions with a fully customizable general ledger.

Post costs directly to specific line items: a job, piece of equipment, or work order without the need for double entry—reducing input time and ensuring accuracy of company financials.

Easily support departments and multi-company consolidation and store an unlimited number of fiscal years with no requirement for period closings.

Compare current and prior years and budgets versus actual figures with Spectrum’s internal report generation.

Quickly customize financial reports to generate  any report you need: monthly, quarterly, and annual reports for revenue, expense and other analyses.

Ensure  committed  costs  and  billings are  accurate throughout the system—track subcontracts, lien releases and change orders for complete insight into your accounts.

 

reduce errors

 

Hold payments to vendors with lapsed insurance certification when Spectrum automatically  alerts  you should one expire.

Expedite invoice approval by sending invoices directly to the appropriate person.  You can create custom work- flow processes for cases where approval is required from more than one person.

Automate retention by defining the percentage  to be withheld from each invoice when setting up a job’s subcon- tract. The withheld amount is kept in committed costs and project managers see the retention amounts in Spectrum Job Cost.

 

save time

Increase  purchasing  efficiency  and  reduce costs with  Spectrum’s  fully  integrated electronic  payment solutions that allow for enhanced purchasing controls, integration and reporting.

Track sales tax and generate tax reports based on the job and phase number with user defined rules.

Reduce  the chance  for lost information and ensure project managers and owners have access to the most current information by entering project changes in the field as they occur.

View change orders, open items and payments with Spectrum’s Contract Inquiry and see complete payment history with the Customer Inquiry.

Always have accurate and up-to-date  draw requests with change orders that automatically update contracts, job cost estimates and billing.

 

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